INTERPRETATIONS

Interpretation is the act of providing oral translation between or amongst speakers who speak different languages. An interpreter can be booked to facilitate your communication with a person/client who speaks limited English.

Sign language interpretation is not available.   

Our interpreters are:

  • Interviewed and screened for professional interpreter training and language testing
  • Cleared by a police check and insured

How to Access Interpretation Services

Hours of Operation:  You can access interpretation services 24 hours a day, 7 days a week. To schedule an interpreter please call 1-888-968-1065 or 613-968-1065 (in the Quinte area).

Our skilled interpreters are available 24 hours a day, 7 days a week for the following services:

Face-to-Face

The interpreter will come to the service provider’s location.

$55 per hour + HST – 2 hour minimum

After Hours Rate – $60 per hour (with a 2 hour minimum) Between 8pm and 8am

Statutory Holidays Rate – $60 per hour (with a 2 hour minimum) (New Year’s Day, Family Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, Labour Day, Thanks Giving, Christmas Day & Boxing Day)

***Additional charges for travel time and mileage may apply***

If travel expenses apply, the cost will be as follows:
Mileage @ $0.50 per km (if mileage is 50 km or higher round trip for the interpreter to travel)

Travel Time @ $27.50 per hour (if mileage applies)

Video (Skype) Interpretation

The interpreter will contact the service provider and limited-English-speaker at requested account via Skype

$55 per hour + HST – 1 hour minimum

After Hours Rate – $60 per hour (with a 1 hour minimum) Between 8pm and 8am

Statutory Holidays Rate – $60 per hour (with a 1 hour minimum) (New Year’s Day, Family Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, Labour Day, Thanks Giving, Christmas Day & Boxing Day)

***To use Video Interpretation, the service provider must be registered and set up as a CEOTIS skype contact***

Teleconference

The interpreter will place a call to the service provider and limited-English-speaker at requested location

$55 per hour + HST – 1 hour minimum

After Hours Rate – $60 per hour (with a 1 hour minimum) Between 8pm and 8am

Statutory Holidays Rate – $60 per hour (with a 1 hour minimum) (New Year’s Day, Family Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, Labour Day, Thanks Giving, Christmas Day & Boxing Day)

***Long-distance charges may apply***
***If charges apply, our long distance rates are $0.20 per minute***

Message Relay

The interpreter will deliver an informational message directly to the limited-English-speaker (service provider does not have to be present)

$30 flat rate + HST

After Hours Rate –$40 flat rate Between 8pm and 8am

Statutory Holidays Rate – $40 flat rate (New Year’s Day, Family Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, Labour Day, Thanks Giving, Christmas Day & Boxing Day)

***Long-distance charges may apply***
***If charges apply, our long distance rates are $0.20 per minute***

To Schedule an Interpreter

We will require the following Information:

  • Agency Name
  • Name of requesting party
  • Agency phone number and address
  • Language requested
  • Limited-English speaker’s name
  • Type of service required
  • Appointment date, time and address

Cancellation Policy: Please provide us with at least 24 hours’ notice of cancellation, in the event that you no longer require the scheduled service of a language interpreter.