Interpretation is the act of providing oral translation between or amongst speakers who speak different languages. An interpreter can be booked to facilitate your communication with a person/client who speaks limited English.
Sign language interpretation is not available.
Our interpreters are:
- Interviewed and screened for professional interpreter training and language testing
- Cleared by a police check and insured
How to Access Interpretation Services
You can reach us from 8 am – 4 pm, Monday to Friday (excluding holidays), to schedule an interpreter at 1-888-968-1065 or 613-968-1065
Our skilled interpreters are available for the following services:
Face-to-Face
The interpreter will come to the service provider’s location.
$55 per hour + HST – 2 hour minimum
After Hours Rate – $60 per hour (with a 2 hour minimum) Between 8pm and 8am
Statutory Holidays Rate – $60 per hour (with a 2 hour minimum) (New Year’s Day, Family Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, Labour Day, Thanks Giving, Christmas Day & Boxing Day)
***Additional charges for travel time and mileage may apply***
If travel expenses apply, the cost will be as follows:
Mileage @ $0.50 per km (if mileage is 50 km or higher round trip for the interpreter to travel)
Travel Time @ $27.50 per hour (if mileage applies)
Video (Skype) Interpretation
The interpreter will contact the service provider and limited-English-speaker at requested account via Skype
$55 per hour + HST – 1 hour minimum
After Hours Rate – $60 per hour (with a 1 hour minimum) Between 8pm and 8am
Statutory Holidays Rate – $60 per hour (with a 1 hour minimum) (New Year’s Day, Family Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, Labour Day, Thanks Giving, Christmas Day & Boxing Day)
***To use Video Interpretation, the service provider must be registered and set up as a CEOTIS skype contact***
Teleconference
The interpreter will place a call to the service provider and limited-English-speaker at requested location
$55 per hour + HST – 1 hour minimum
After Hours Rate – $60 per hour (with a 1 hour minimum) Between 8pm and 8am
Statutory Holidays Rate – $60 per hour (with a 1 hour minimum) (New Year’s Day, Family Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, Labour Day, Thanks Giving, Christmas Day & Boxing Day)
***Long-distance charges may apply***
***If charges apply, our long distance rates are $0.20 per minute***
Message Relay
The interpreter will deliver an informational message directly to the limited-English-speaker (service provider does not have to be present)
$30 flat rate + HST
After Hours Rate –$40 flat rate Between 8pm and 8am
Statutory Holidays Rate – $40 flat rate (New Year’s Day, Family Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, Labour Day, Thanks Giving, Christmas Day & Boxing Day)
***Long-distance charges may apply***
***If charges apply, our long distance rates are $0.20 per minute***
To Schedule an Interpreter
We will require the following Information:
- Agency Name
- Name of requesting party
- Agency phone number and address
- Language requested
- Limited-English speaker’s name
- Type of service required
- Appointment date, time and address
Cancellation Policy: Please provide us with at least 24 hours’ notice of cancellation, in the event that you no longer require the scheduled service of a language interpreter.
CEOTIS Brochure