INTERPRETATION

Hours of Operation

You can access interpretation services from 8am - 4pm, Monday to Friday, excluding holidays. After hours interpretations can be scheduled with advanced notice. To schedule an interpreter please call 1-888-968-1065 or 613-968-1065 (in the Quinte area).

Cancellation Policy

Please provide us with at least 24 hours’ notice of cancellation, in the event that you no longer require the scheduled service of a language interpreter. 

Rates and Interpretation Options

Face-to-Face

• The interpreter will come to the service provider’s location$ 65.00/hour + HST (2 hour minimum)
• After Hours Rate: $75 per hour (with a 2 hour minimum) between 8pm and 8am
• Statutory Holidays Rate – $75 per hour (with a 2 hour minimum) (New Year’s Day, Family Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, Labour Day, Thanks Giving, Christmas Day & Boxing Day)

***Additional charges for travel time and mileage may apply***

If travel expenses apply, the cost will be as follows:

Mileage @ $0.60 per K/M (if mileage is 50 K/M or higher round trip for the interpreter to travel)

Travel Time @ $32.50 per hour (if mileage applies)

Video Interpretation

• Video calls can be conducted by Skype, Zoom, or other video platform arranged by the requesting agency/individual $65.00 per hour + HST (1 hour minimum)
• After Hours Rate – $75 per hour (with a 1 hour minimum) between 8pm and 8am
• Statutory Holidays Rate – $75 per hour (with a 1 hour minimum) (New Year’s Day, Family Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, Labour Day, Thanks Giving, Christmas Day & Boxing Day)

Teleconference

• The interpreter will place a call to the service provider and limited-English-speaker at requested location $ 65.00/half hour + HST (1 hour minimum)
• After Hours Rate – $75 per hour (with a 1 hour minimum) Between 8pm and 8am
• Statutory Holidays Rate – $75 per hour (with a 1 hour minimum) (New Year’s Day, Family Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, Labour Day, Thanks Giving, Christmas Day & Boxing Day)

***Long-distance charges may apply******If charges apply, our long distance rates are $0.20 per minute***

Message Relay

The interpreter will deliver an informational message directly to the limited-English-speaker (service provider does not have to be present)

$ 40.00 flat rate + HST

***Long-distance charges may apply******If charges apply, our long distance rates are $0.20 per minute***